Alphanumeric Systems Inc.

Process Specialist

Orlando, FloridaContract
About the Job
Alphanumeric is hiring a PROCESS SPECIALIST, Technical writer to work in Orlando, FL on a contract for one year with an environmental-friendly energy innovator focused on sustainability.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Responsible for the creation and maintenance of technical documentation.
  • Partner with the technical teams and key stakeholders to produce world-class documentation.
  • Assist the Service Execution Team and others in drafting user-facing content.
  • Interpret business processes, process narratives, and configured system to determine the simplest set of instructions for completing a specific task.
  • Create, edit, and proofread, and publish procedural instructional documentation.
  • Participate in process and system demonstrations.
  • Conduct technical reviews of documentation to ensure accuracy.
  • Work with leadership to maintain departmental document controls systems where Service Execution is a supplier, coordinator, or stakeholder.
  • Assist users with any questions related to document controls software, creation, and practices.
  • Fully understand export control and current ISO standards as they apply to document control and support compliance and initiatives, including, but not limited to internal and external audits.
  • Provide Management with ad hoc reports, flow charts, procedures, work instructions, and related forms as needed.
  • Utilize technology to enhance work efforts and prepare reports that represent data obtained through a variety of platforms.
  • Maintain an organized document control/archival system per department and corporate standards.
  • Must take a proactive approach to controlling (and escalating as necessary) risk-related issues that could jeopardize the integrity of department data, procedures, or processes.

Education and/or Experience:  
  • Bachelor's degree in a relevant field such as instructional or educational technology or Technical Writing Certificate. 2+ years Technical Writing experience. Extensive experience creating end-user documentation.  Exceptional writing, line editing, and copy editing skills. Proficiency with a variety of development, authoring, and content management tools.

Language Skills:  
  • Ability to read, analyze, and interpret general business metrics and procedural documentation. Ability to effectively present information and respond to questions from groups of managers, clients, customers, suppliers, and the general public.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: 
Knowledge of database, project management, spreadsheet, word processing software, and electronic mail. Proficiency in Microsoft Office (Word, Excel, Visio, Power Point, One Note, Outlook) Software and Document Management Software.